Security at Maittri

A Secure and Trusted Place to Keep the Magic of Human Connection Alive!

The Maittri Security team’s mission is to build the best security organization in the world, ensuring our members have a private and secure place to keep the magic of human connection alive.

Because you entrust Maittri with your information, the security of our application and the privacy of your data is our top priority. Ensuring that we maintain a robust, transparent, and accountable security program is core to our commitment to you.

Internal Maittri Security Practices

The security program at Maittri protects our organization and your data at every turn utilizing a combination of industry-leading security infrastructure, responsible data practices, as well as security and privacy best practices to stay ahead of the evolving number of threats facing internet services and infrastructure.

Our security program is focused on the following domains:

Internal Information Security Program: We strive to increase security and reduce risk within Maittri's digital environment. We proactively build secure access protocols and network architecture to enable systematic control of internal access to Maittri’s facilities, systems, and resources, using the least privilege paradigm. Maittri enforces the use of two-factor authentication (2FA) internally.

Application / Infrastructure Security: Security is engineered and integrated at all levels of our development lifecycle to help enable the creation of better, safer products, as well as to ensure secure design and engineering principles. Our applications and systems, including new features, code, and configuration changes pass through extensive security design reviews and assessments by our internal teams. Additionally, many of these applications and systems undergo routine independent and rigorous pen tests through reputable third-party security experts.

Governance, Risk, and Compliance: At Maittri, security awareness begins on day one and it is a continuous process thereafter. All employees undergo security and privacy training the moment they start as well as annually. Security is everyone’s responsibility at Maittri. We have implemented and enforced physical, operational, and technical controls, as well as enforced security policies and procedures to secure our systems and member data. In addition to performing extensive internal security risk assessments, we also perform in-depth reviews of the security posture of our third-party vendors.

Monitoring and Threat Management: Access to our infrastructure and systems is continuously logged and monitored. Maittri's security monitoring, investigation, threat hunting, and response program ensures that we are alerted on as well as appropriately investigate, triage, and remediate security events.

Reporting Security Vulnerabilities

Maittri welcomes input from the security research community in identifying potential issues and ways to improve the security of our applications, infrastructure, and member data. We encourage security researchers to responsibly disclose any potential vulnerabilities uncovered to our Bug Bounty program. We are committed to addressing security issues responsibly and in a timely manner. To protect our members, we request that you please refrain from sharing information about any potential vulnerabilities with anyone outside of Maittri until we have had the opportunity to review and address them with you. We appreciate your help in keeping Maittri secure for our members.

For questions, concerns, or issues with your profile, or to report another member or profile, please visit https://www.maittri.com/contact to contact our Support team.